Question 1

What is an AI parent navigator?

Accepted Answer

An AI parent navigator is an assistant that answers families' questions about special-needs programs and clinic services. Sunny works on your clinic's phone line and website chat 24/7, explains Ontario programs in plain language, sends the right links, and books appointments — so your front desk isn't answering the same questions all day.

Question 2

Does Sunny answer the phone as well as website chat?

Accepted Answer

Yes. Sunny handles the clinic phone line and the website chat at the same time, in English and French. When a parent calls after hours, Sunny picks up, answers in plain language, and texts booking links straight to their phone.

Question 3

Which Ontario programs does Sunny know?

Accepted Answer

Sunny guides families through the Ontario Autism Program (OAP), Special Services at Home (SSAH), ODSP, Passport funding, ACSD, DSO registration, respite, the transition at age 18, and the school IEP process — routing each family based on their child's age and situation.

Question 4

Does ADHD qualify for OAP or Passport funding?

Accepted Answer

No. ADHD on its own does not qualify for OAP, SSAH, ACSD, DSO or Passport, which require an autism or developmental-disability diagnosis. Sunny is upfront about this and points families to trusted free resources such as CADDAC, ConnexOntario's 24/7 helpline, and AboutKidsHealth instead of leaving them stuck.

Question 5

Does Sunny diagnose or give medical advice?

Accepted Answer

Never. Sunny does not diagnose, guess, or invent answers. She guides families to verified public programs and to your clinic, and in an emergency she directs families to call 911 immediately.

Question 6

Is Sunny privacy compliant?

Accepted Answer

Yes. Megability is built to be PIPEDA and PHIPA compliant, and Sunny collects no personal health data.

See Sunny inaction with our team

See Sunny in
action with our team